Simon Bedford

Posts Tagged With 'customer-experience'

Do You Really Care About Your Customers?

Written by Simon Bedford in Customer Experience on Wed 11 March 2015. Tags: customer-experience,

Many companies claim to be customer-centric , but in my experience most of the time its just untrue.

Claiming to be focused on your customers and their needs certainly sounds like the right thing to say, and no-one would ever advertise that they don’t care about customers, however in reality ...

10 Ways to Improve your Startup Customer Service

Written by Simon Bedford in Customer Experience on Fri 27 February 2015. Tags: customer-experience, 10ideas,

I came across an article recently about problems that customers have been having with a popular and fast-growing tech startup. Mostly these seem to be because of a lack of formalized customer service processes, rather than any massive flaw in the underlying product, team or business model.

I figure that ...

10 Ideas for a better Airline Customer Experience

Written by Simon Bedford in Ideas on Fri 13 February 2015. Tags: 10ideas, customer-experience,

Bag management technology - bags tagged with RFID chips which are scanned as bags are loaded onto and taken off the aircraft. It would be awesome to receive a message as you board saying "Don't worry, your bag is now on-board the plane", and then another when you get off ...